Important Customer Notice

Security Email,

We are emailing all our customers to let them know that we
have had a security breach. Unfortunately, this has meant that some customer’s personal information such as names, phone numbers and email addresses has been
compromised.

However, we can confirm that no customer’s credit card or
other financial information, other than your general contact information, has
been compromised.

We can confirm this because Videogamesplus.ca does not internally store full credit card numbers, or any other financial information on our secure server.

We take privacy and security very seriously and have contacted the authorities to investigate the matter further. We have also taken all necessary security steps to ensure our site is once again secure. We are also upgrading and adding new security measures to the site immediately.

We also note that all passwords were encrypted and are accordingly not visible, but as a safety precaution we are still recommending that all customers login and change their current password to a new one. We have sent an earlier email explaining how to make this change. If you require further assistance with this you can contact our customer service team at customerservice@videogamesplus.ca

Unfortunately, you may receive emails pretending to be from
us at videogamesplus.ca asking you for personal details, including financial
information. We ask you to be vigilant with your email and personal
information. We confirm that at Videogamesplus.ca we will never email you asking for passwords, credit cards, banking details or any other personal or financial information, and accordingly recommend that you should simply delete such e-mails and not respond to them. If you receive anything suspicious in your email, please do not click any of the links and
forward the email to mailto:security@videogamesplus.ca us to investigate.

We sincerely apologize for any inconvenience this has caused
our customers.

VGP Customer Service Team